H-GAC Regional Transit Information Stakeholder Survey

This survey is designed to gather feedback from diverse community stakeholder organizations collectively representing broad population groups, including workers, customers and clients, youth, students, older adults, visitors, people with disabilities, people with limited English proficiency, and people with limited income.

There are 10 or fewer questions total, and this survey should take 6–8 minutes to complete. The first five questions are the same for everyone. The remaining questions are tailored to the type of stakeholder organization the survey taker represents. Responses will remain anonymous. We request one survey response per person, but encourage multiple responses from each stakeholder organization.

Please share this survey link with your leadership teams.

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Core Questions (All Stakeholder Groups)

How does your organization currently interact with public transit information? (Select all that apply)

We create or publish transit-related information

We share or redistribute transit information created by others

We help users interpret or navigate transit information

We receive questions or complaints about transit information

We rarely interact with transit information

Other (please specify)

What categories of the population does your agency or organization serve or represent? (Select all that apply)

Clients or service recipients

Students

Employees or staff

Visitors or customers

General community members

People with disabilities

People with limited English proficiency

Other (please specify)

What types of transit information are most critical for the people you serve or represent? (Select up to 5)

Route and service coverage

Schedules and frequency

Real-time arrival information

Fare information

Eligibility for services (e.g., ADA paratransit)

Service changes or disruptions

First/last mile connections

Accessibility features (vehicles, bus stops)

How to plan a trip

How to pay fares

Other (please specify)

Based on your observations, where does transit information most often break down or become unclear? (Select all that apply)

During service changes or disruptions

When transferring between providers (i.e., METRO or Brazos Transit District)

When planning trips across jurisdictions

For people with limited English proficiency

For first-time or occasional riders

Between online and on-the-ground information

Other (please specify)

What typically happens when transit information is unclear, outdated, or inconsistent? (Select all that apply)

Employees are late or miss work

Customers or clients are late or miss appointments or do not receive services

Users contact our organization for help

Users contact transit agencies directly

Users make mistakes (miss stops, routes, etc.)

Other (please specify)