Frequently Asked Questions (FAQs)

The Regional Transit Information Study (RTIS) is a project led by the Houston-Galveston Area Council (H-GAC) in partnership with local transit providers and the Texas Department of Transportation (TxDOT). The purpose of this study is to improve how public transportation information is shared and accessed across the 13-county Gulf Coast region, making it easier for riders to understand and use available services.

Many residents in the region are unaware of the transportation options available to them. The RTIS seeks to reduce these information barriers by creating more accessible, consistent, and user-friendly ways for people to find, plan, and use transit—whether for work, medical appointments, education, or daily errands.

The RTIS builds on the findings of the 2027–2031 Regional Public Transportation Coordination Plan (RPTCP) by focusing on communication and data-sharing improvements among transportation providers. While the RPTCP identifies regional mobility needs and coordination strategies, the RTIS concentrates on how that information reaches the public through digital tools, outreach, and marketing.

H-GAC is leading the study in collaboration with TxDOT, regional transit agencies, counties, municipalities, human service organizations, and community partners. A Steering Committee and Stakeholder Committee—made up of transit providers, advocacy groups, and local organizations—are helping guide project priorities and review key deliverables.

The RTIS is exploring ways to enhance how transit information is shared, such as:

• Regional trip planning tools
• Real-time route and service updates
• Integrated fare systems that simplify payments
• Centralized 'one-stop' mobility information platforms
• Improved communication channels for riders with disabilities, seniors, and non-English speakers

The RTIS Final Report and Regional Transit Information Best Practices Guide provide the study's findings, recommendations, and guidance for improving transit information across the region. These documents will be available on this project page.

The Regional Transit Information Study is nearing completion. The study's primary technical work, recommendations, Final Report, and Best Practices Guide have been completed. H-GAC will provide a project update to the Regional Transit Coordination Subcommittee on October 8, 2026, followed by a final combined Steering and Stakeholder Committee meeting on October 28, 2026. Project closeout will follow the completion of final administrative activities.

For questions or additional information about the RTIS, please contact:
H-GAC Transportation Department
 📧 Email: Bennie.Chambers@h-gac.com